Return Policy

At DonaldHome, we want you to love your quilted bedding set. If something is not right, our return policy is simple and fair.

You may request a return within 30 days of delivery. Items must be unused, unwashed, free of stains or pet hair, with original tags and packaging. Quilted bedding sets are hygienic products, so we cannot accept returned items that have clearly been slept on, washed, or damaged after delivery.

Eligible returns include:

• Wrong size sent
• Wrong pattern or color sent
• Stitching defects or broken seams
• Torn fabric or faulty filling
• Item significantly different from the product page

How to start a return:

1. Email customer@donaldhome.com within 30 days of delivery.
2. Write your order number and reason in the subject or body.
3. Attach clear photos of the item, label, and defect if applicable.
4. Our team replies with return instructions and the return address.
5. Ship the item back using a trackable method.
6. Once we receive and inspect the return, we process refund or exchange.

Refunds go to your original payment method within 5 to 10 business days after inspection. Original shipping fees are non-refundable unless the return is due to our mistake. Exchange is available for size or pattern if the item is in stock; if not, we issue store credit or refund.

Final sale items, opened hygiene-sealed bundles, and customized quilt sets cannot be returned unless defective. Return shipping cost is paid by the customer for preference changes such as I changed my mind or the color looks different on my wall, and by DonaldHome for damaged or incorrect orders.

If your package is lost in transit, contact us within 7 days of the marked delivery date so we can open a carrier claim.